Privacy Policy

Thank you for coming to the Life Change Guide website. Confidentiality is of the utmost importance & we need to ensure you are protected & kept safe.


We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.


Purpose of this privacy notice

This privacy notice aims to give you important information (so please read it carefully) on how we collect, store, use & share your personal information as well as process your personal data through your use of this website, including any data you may provide through this website when you fill in our contact form, sign up to our newsletter, purchase a product or service or take part in a competition. On occasion we will send privacy notices & updates. These should be read in addition to this privacy notice & treated as additional material, not as overriding this agreement. This notice is also aimed at telling you about your privacy rights and how the law protects you.  


Please note: This website is not intended for children and we do not knowingly collect data relating to children. Anyone under 18 should use this website & it's services under the supervision of a consenting adult. 


The 'Controller' of content & information

The personal information captured is controlled by 'the controller' - the owner of the business & website. In this case the controller's contact information is: 


Ian William Blunt

Life Change Guide Founder

London, United Kingdom

info@lifechangeguide.com

+44 79 3120 8181

  

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we care deeply about your data protection rights and we would appreciate the chance to deal with your concerns before you approach the ICO so please contact us using the details above in the first instance. 

   

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep send in a contact email stating any changes to your personal data that you feel are relevant to Life Change Guide. 


Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Life Change Guide is not responsible for any activities that occur on a 3rd party platform.


  

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).


We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:


  • Identity Data includes first name, last name, username or  similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery or postal address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting & location, browser plug-in types & versions, operating system & platform & other technology on the devices you use to access this website. 
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  
  • Usage Data includes information about how you use our website, products & services. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.


We may also collect, use & share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.  


  

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:


  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you (where applicable):


1. apply for our products or services;

2. create an account on our website;

3. subscribe to our service or publications; 

4. request marketing to be sent to you;

5. enter a competition, promotion or survey; or

6. give us some feedback. 


  • Automated technologies or interactions. As you interact with our website, we may      automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.
  • Analytics We may receive technical personal data about you from analytics providers such as Google or the website host.
  • We may receive Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal.


  

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


  • Where Life Change Guide needs to establish the professional contract you are about to enter into or have already entered - including making amendments 
  • Where it is necessary for Life Change Guide's legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where Life Change Guide needs to comply with a legal or regulatory obligation.
  • To keep you updated about our products & services where you have consented to this. Marketing information is sent via email. You have the right to withdraw consent to marketing at any time by clicking on the ‘unsubscribe’ button in those emails.


 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy - by clicking on the button at the very bottom of the page.


Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. 


Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. The ways we intend to use your data, can be seen in the table set out in Purpose for Data. Click the button at the very bottom to see this.


  

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:


  • External Third Parties such as service providers, professional advisers, HMRC and regulators; and
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. 


We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We do not transfer your personal data outside the European Economic Area (EEA).


Data security.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 


We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.



DATA RETENTION


How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


If you use our products or services we shall retain your personal data for the time you are our client and for 3 years afterwards.  If you are not a client we shall retain your data for 2 years following your last engagement with us.


By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see ‘Request erasure’ below for further information.


In some circumstances we may anonymity your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

  

YOUR LEGAL RIGHTS

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data: 


  •  Request access to your personal data.
  •  Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal      data.
  • Request transfer of your personal data.
  • Right to withdraw consent.


If you wish to exercise any of the rights set out above, please get in touch.


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


Changes to this privacy notice

We may change this privacy notice from time to time – when we do we shall inform you via our website or through an email sent out. Please ensure the Life Change Guide email is not going into your 'spam' or 'junk' folders and please read all information sent to you regarding privacy updates. 


Lastly, please see the terms and conditions of the Life Change Guide website by clicking the Terms & Conditions button below.


For any other questions, queries, comments or concerns about this poilicy, please contact us via the website or on the email addess provided above.